WHBOS Refund Policy
Clear, fair rules for refunds on licenses, renewals, marketplace modules and wallet credit — and exactly how to ask for one.
Table of Contents
1. Overview & Scope
This policy explains when WHBOS refunds a payment and how the process works. It applies to purchases made on whbos.com and through the WHBOS client portal: WHBOS Core licenses (Branded, Unbranded and Flex), renewals, marketplace modules and wallet deposits. It forms part of our Terms of Service (see Section 6, Billing, Renewals & Refunds).
If WHBOS will not install or work on your server and we cannot fix it within 30 days of purchase, you get a full refund. Everything else below explains the details.
2. 30-Day Money-Back Guarantee
If WHBOS fails to install or function on your server, and our engineering team cannot resolve the issue within 30 days of purchase, we will refund 100% of the amount you paid for that license.
To qualify
- Contact support within 30 days of the purchase date and describe the problem, including your license key and server details (PHP version, control panel, operating system).
- Give our engineers reasonable access or logs to diagnose the issue. Most problems are resolved within a day.
- The problem must be one that prevents WHBOS from installing or running as documented on a supported environment. Requirements are listed in the documentation.
The 30 days count from the purchase date; the clock does not stop while a support case is open, so please contact us early. If we are still working on your case when the 30 days end, your eligibility is preserved for the duration of that case.
3. Monthly Subscriptions & Renewals
- Cancel any time. Turn off auto-renewal in the client portal under WHBOS Platform Keys. Your license stays active until the end of the period you have already paid for.
- Charged periods are not prorated. When a renewal has been charged and the new period has begun, we do not refund the unused part of that month.
- Renewals taken in error. If a renewal was charged after you cancelled, or you did not intend it, tell us within 48 hours and we will refund it in full provided the new period has not been used (for example, no new release downloaded).
- Failed renewals. Renewals are paid from your wallet balance. If your balance is short, no charge is made; we send reminders and the license is suspended only after the grace period described in the Terms.
4. Owned Licenses & Update Passes
- An Owned (perpetual) license is covered by the 30-Day Money-Back Guarantee in Section 2.
- After 30 days, an Owned license is not refundable, because you keep the right to use the version you purchased permanently.
- The optional annual update and support pass can be refunded within 7 days of purchase if you have not downloaded a release under it.
5. Marketplace Modules
Marketplace modules are digital add-ons. If a module does not work as described on its product page and the author or our team cannot fix it within 14 days of purchase, we will refund that module. Refunds are not available for modules that work as described but are no longer needed.
6. Wallet Credit
- Unused balance is refundable. Money you deposited and have not spent can be refunded to the original payment method on request.
- Spent credit follows the rule for whatever it paid for. An approved refund of a purchase made from your wallet is returned to your wallet.
- Promotional and referral credit has no cash value and is not refundable.
- Wallet balances are held in one currency. Refunds are made in the currency of the original payment.
7. How to Request a Refund
- Sign in and open a ticket under Support Tickets, choosing billing as the department. If you cannot sign in, use the contact form.
- Include your order or invoice number, the license key (if any) and the reason for the request.
- We review the request within 2 business days and reply with the decision.
- Approved refunds are issued to the original payment method, or to your wallet if you paid from it.
| Paid with | Refunded to | Typical time to arrive |
|---|---|---|
| Card, UPI, PayPal, other online gateway | Original payment method | 5–10 business days after approval |
| Cryptocurrency | Wallet address you provide, at the rate on the refund date | Within 3 business days after approval |
| Bank transfer | Bank account it came from | 5–10 business days; bank fees on your side are not recoverable |
| Wallet balance | Your wallet | Immediately after approval |
Timings after approval depend on your bank or gateway and are outside our control. Taxes charged on the original payment are refunded together with the payment.
8. What Happens After a Refund
When a license purchase is refunded, its key is revoked, its server seat is deactivated, and your right to use that WHBOS version ends. You must stop using the software and remove it from your servers. Your client portal account stays open, and you can buy again at any time.
9. Non-Refundable Items & Chargebacks
- Purchases after the applicable refund window in Sections 2–5.
- Licenses revoked for breach of the Terms, including piracy, resale of the source code, or license-key sharing.
- Custom development, installation or migration services once delivered.
- Problems caused by unsupported environments, third-party software, or your own modifications to the WHBOS code.
Please contact us before disputing a payment with your bank or card issuer. A chargeback on a valid purchase can lead to the license being suspended while the dispute is reviewed, and we usually resolve the same problem faster directly.
10. Your Statutory Rights
Nothing in this policy limits rights you have under the consumer laws where you live. For example, consumers in the EU and UK may have a right to withdraw from a digital purchase within 14 days unless they have agreed that the download begins immediately and acknowledged losing that right. Where such a right applies, it takes priority over this policy.
Questions about this policy? Write to licensing@whbos.com or use the contact form.